Digital Signage Technician

Digital Signage Technician - London

Location - London

Package - £25,000 - £35,000 + Overtime + Progression opportunities

Alecto Recruitment are working currently with a well respected and well known Digital Signage provider. Our client are currently looking for an experienced AV engineer to work alongside their team of audio-visual experts on state-of-the-art projects for some of the biggest brands in the UK.

Our client are a busy and reputable Digital Signage company who have been going for over 20 years now. They specialise in the design, provision, commissioning, and support of AV services to clients all over the UK. They are an award winning business that strives to provide an exceptional level of service to their ever-growing list of high profile clients.

They are a tight-knit team where everyone helps each other out and is happy to roll their sleeves up to make sure they get things done on time and keep our clients happy.

The Role:

• You will provide technical support to the digital advertising sector at various location around the United Kingdom. Working alongside the Digital Manager and remote support team, you will attend to reported issues meeting our pre-agreed SLA's (4hr, 12hr, 72hr depending on severity)
• You will be required to attend sites at pre-agreed intervals to do preventative maintenance this will involve but not be limited to the following {Clean the face of the display}, {Clean the internals of the display}, {Clean the rear of the display}, {Check for electrical issues},{Check site H&S}
• You will monitor your e-mails during the shift and respond to any fault as quickly as possible, you will manage all stock and equipment within your vehicle and ensure that you have everything you need.
• Health and Safety is a large part of our work and as such you will be required to follow all safety procedures while on-site and ensure that all operatives or subcontractors follow the same rules.
• You will provide support across a wide range of screens and manufacturers, you will also be required to do basic IT and network troubleshooting.
• The post holder will be assigned to the Digital Maintenance Department; however, may also be required to undertake other duties as and when required. All employees must show integrity and professionalism in the workplace.
• You will liaise with the field team members and proactively deal with issues that arise by arranging for stock to be shipped, attending the site yourself, rescheduling work, etc. You will be expected to take ownership of your decisions and deal with problems swiftly and decisively.
• You will update the Digital Operations Supervisor with Stock levels for sites and reorder points.
• You will be Dealing with RMA requests and Shipping of spares.

Key Responsibilities

• Working with the office team and senior technicians to ensure all work is completed promptly.
• Monitoring and maintaining site safety ensuring the safety of everyone on site
• Provide remote support to onsite technicians.
• To provide support across a range of operational tasks and related duties, including the maintenance of computerised records and stock levels.
• Communicate to management any issues and H&S concerns
• Ensure that work is undertaken in accordance with company's work policy and meets the manufactures recommendations.
• React to issues as quickly as possible ensuring company's SLA is met.
• Management of equipment and spares within your vehicles.
• Manage stock at company's yard by logging in and out of parts.
• Notify management of low stock levels.
• Maintain a professional manner and attitude to clients and sub-contractors
• Ensure that all H&S documentation has been provided before visiting the site.
• Liaising with the H&S team where required.
• Resolve issues as quickly as possible and send a written report to the department manager detailing arrival times, Completion Times, and the issue.
• Lead by example and train where possible other members of staff.
• Management of the site conditions and remove debris and rubbish when seen.
• Preparation of all equipment and materials, where reasonably practicable, the night before to ensure good working time in motion
• Take a proactive and onerous role within the business

Package:

• Basic salary up to £35,000 + overtime
• Comprehensive training and development
• Ability to learn about and work with cutting-edge technology
• Clear and defined career progression
• 21 days annual leave
• Health Shield Cover
• Remote Working
• Yearly pay review

Company vehicle, uniform, tools and training all provided

If you believe you can fulfil this position then do not hesitate to apply today.

Alecto Recruitment Limited is acting as an Employment Business in relation to this vacancy.

If your experience matches, please forward your CV immediately.

We thank all applicants who respond, but only those short listed will be contacted.

For more information about the positions we are currently recruiting for, please take a look at www.alectorecruitment.com

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